Chargeback Reason Codes

Every chargeback comes with a reason code. We’ve listed all the reason codes from the top 4 major credit cards; Visa, MasterCard, American Express, and Discover.

Chargeback Reason Codes by Card Issuer

Analytics Tools

Visa

Visa’s chargeback reason codes are grouped by fraud, authorization errors, processing errors, and customer disputes.

Drill Up-Drill Down

MasterCard

MasterCard’s chargeback reason codes are grouped by fraud, authorization errors, point-of-interaction errors, and cardholder disputes.

Alerts

American Express

American Express’s chargeback reason codes are grouped by fraud, authorization errors, processing errors, inquiry / miscellaneous errors, and cardmember disputes.

Automated Reports

Discover

Discover’s chargeback reason codes are grouped by cardholder disputes and authorization errors.